1. Shipping Policy

Last updated: 30 August 2026

Where we ship

We currently ship to Australia and New Zealand. If your country is not available at checkout, we do not ship there yet.

Order processing

Orders are processed within 1–3 business days of payment being received. Orders placed on weekends or Australian public holidays are processed the next business day.

Our products are shipped directly from our manufacturing partners overseas. This keeps our prices lower, but it means delivery takes longer than a domestic-only retailer. Please read the delivery estimates below carefully before ordering.

Delivery timeframes

Estimated delivery times after dispatch:

These are estimates, not guarantees. Delivery can be delayed by customs processing, courier backlogs, peak periods, and weather. We will always tell you honestly where your order is if you ask.

Shipping rates

All prices on our store are shown in Australian dollars (AUD). If you are ordering from New Zealand, your bank or card issuer will convert this to your local currency and may charge a conversion fee. We do not control or receive that fee.

Tracking

You will receive a tracking number by email once your order is dispatched. Tracking information can take 3–7 days to begin updating after dispatch, and may not update for a period while your parcel is in international transit. This is normal and does not mean your order is lost.

Split shipments

If you order multiple items, they may ship separately and arrive at different times, at no extra cost to you. You will receive tracking for each parcel.

Customs, duties and import taxes

Because our products ship from overseas, orders may in some cases be subject to import duties, taxes, or customs charges levied by the destination country. Any such charges are not included in the price you pay us and are the responsibility of the recipient.

In practice, most orders to Australia and New Zealand fall below the relevant low-value thresholds and arrive with nothing further to pay. Larger orders may be assessed at the border. If you are unsure, we recommend checking with your local customs authority before ordering.

We cannot mark parcels as "gift" or declare a lower value — doing so is illegal.

Incorrect addresses

Please check your delivery address carefully at checkout. If you give us an incorrect or incomplete address, we may not be able to recover the parcel. Contact us within 12 hours of ordering if you need to correct an address and we will do our best, but we cannot guarantee a change once dispatched.

Lost or significantly delayed parcels

If your order has not arrived 45 business days after dispatch, contact us at hello@lindenandoakco.com and we will investigate. If the parcel cannot be located, we will send a replacement or issue a full refund, at your choice.

Contact

Linden & Oak Co. — ABN 78 210 291 522 Email: hello@lindenandoakco.com