2. Refund and Returns Policy

Last updated: 30 August 2026

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. Where anything in this policy conflicts with the Australian Consumer Law, the law prevails.

We are the seller and we are responsible to you for these guarantees, regardless of where the goods are shipped from.

New Zealand customers

If you are ordering from New Zealand, you have equivalent rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Nothing in this policy limits those rights.

Change of mind returns

We accept change-of-mind returns within 30 days of delivery, provided the item is:

• unused and in its original condition
• in its original packaging with any tags attached
• accompanied by proof of purchase

To start a return, email hello@lindenandoakco.com with your order number and the reason for return. Do not send items back before contacting us — returns sent without authorisation may not be processed.

For change-of-mind returns, you pay the return postage, and the original shipping cost is not refunded. We recommend using a tracked service, as we cannot process a refund for an item we do not receive.

Faulty, damaged, or incorrect items

If your item arrives faulty, damaged, or is not what you ordered, contact us within 7 days of delivery at hello@lindenandoakco.com with your order number and photographs of the problem.

We will cover return postage, and you can choose a replacement or a full refund including original shipping. You do not need to return a faulty item at your own expense.

Items we cannot accept back

For hygiene and safety reasons, we cannot accept change-of-mind returns on:

• earrings and other pierced jewellery
• intimate or sanitary goods
• perishable goods
• items marked as final sale or clearance

This does not affect your rights if an item is faulty.

Refund processing

Once we receive and inspect your return, we will notify you of the outcome within 3 business days. Approved refunds are issued to your original payment method within 5–10 business days.

Refunds are issued in Australian dollars for the amount you paid us. If your bank applied a currency conversion, the amount you receive in your local currency may differ slightly from what you originally paid due to exchange rate movement. This difference is set by your bank, not by us.

Cancellations

You can cancel an order for a full refund any time before it is dispatched. Email hello@lindenandoakco.com as soon as possible. Once dispatched, the returns process above applies.

Contact

Linden & Oak Co. — ABN 78 210 291 522 Email: hello@lindenandoakco.com