Contact
We are a small shop, and email is the best way to reach us.
We answer every message within two business days, Monday to Friday. We do not run a phone line — writing to us means your question reaches the person who can actually answer it, with your order in front of them.
Chasing an order
Send us your order number and we will tell you exactly where it is.
Before you write, it is worth knowing that our pieces ship from partners overseas. Delivery takes 15–30 business days after dispatch, and tracking often does not begin updating for the first 3–7 days. A quiet tracking link in that first week is normal and does not mean anything has gone wrong.
If it has been more than 45 business days since dispatch, write to us and we will investigate. If the parcel cannot be found, you choose: a replacement, or a full refund.
Returns and faults
Changed your mind? You have 30 days from delivery, provided the piece is unused and in its original packaging.
Arrived faulty, damaged, or not what you ordered? Tell us within 7 days and send a photograph. We cover the return postage, and you can choose a replacement or a full refund including original shipping.
Either way, email us before sending anything back — returns that arrive without authorisation cannot always be processed. The full detail is in our Refund and Returns Policy.
Before you buy
Questions about a piece — its dimensions, its weight in the hand, how a glaze reads in daylight — are welcome. We would rather you asked than guessed.
Linden & Oak Co. · ABN 78 210 291 522
We ship to Australia and New Zealand. All prices in AUD.